Privacy Policy — How soltpk Handles Your Data

01 Introduction

This Privacy Policy explains how soltpk ("we", "us", "our") collects, uses, stores, and protects the personal information of players and visitors who use the soltpk platform at soltpk.win. It applies to all interactions with the platform — whether you are registering a new account, making a PKR deposit, playing games, contacting customer support, or simply browsing the website.

We take your privacy seriously. This policy is written in straightforward language so you can clearly understand what happens with your data. By creating a soltpk account or using any feature of the platform, you confirm that you have read and understood this Privacy Policy. It should be read alongside our Terms and Conditions.

02 Data We Collect

We collect different categories of information depending on how you interact with the soltpk platform. Here is a clear breakdown of what we collect and when:

We do not collect sensitive personal data such as biometric data (beyond identity document photos required for KYC), religious beliefs, political opinions, or health information. If any such data is inadvertently provided during a support interaction, it will not be stored beyond the resolution of that interaction.

03 How We Use Your Data

soltpk uses your personal data only for legitimate purposes directly related to operating the platform and providing a safe, enjoyable experience for Pakistani players. Specifically, your data is used to:

• Create and manage your player account, including verifying your identity and age at registration.
• Process PKR deposits and withdrawals via your chosen payment method — JazzCash, Easypaisa, Raast, Bank Transfer, debit or credit cards, or mobile wallets.
• Operate responsible gaming tools such as deposit limits, session reminders, and self-exclusion — functions that require an accurate record of your account activity.
• Detect, investigate, and prevent fraudulent activity, bonus abuse, multi-accounting, and other breaches of the Terms and Conditions.
• Provide customer support — our team needs access to your account details and interaction history to resolve queries effectively.
• Administer VIP tier tracking and ensure that cashback, withdrawal limits, and other VIP benefits are applied correctly to your account.
• Send you transactional communications such as deposit confirmations, withdrawal updates, and security alerts. These are essential messages and cannot be opted out of while your account is active.
• Send promotional communications about bonuses, new games, cricket and PSL-season offers, and platform updates — but only where you have given consent or where we have a legitimate interest, and always with an easy opt-out available.
• Analyse aggregate, anonymised usage patterns to improve platform performance, game selection, and user experience.

04 Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contractual necessity: Processing your identity, contact, financial, and gaming activity data is necessary to fulfil the account agreement between you and soltpk — without this processing we cannot operate your account or process transactions.
• Legitimate interests: We process technical data and session logs to maintain platform security, prevent fraud, and improve the service. These interests do not override your privacy rights.
• Consent: Where we send optional marketing communications (promotional emails, SMS updates about new bonuses or PSL season offers), we rely on your consent. You can withdraw consent at any time without affecting your account.
• Legal obligation: Identity verification and transaction record-keeping are required to meet applicable anti-money laundering (AML) and Know Your Customer (KYC) obligations.

05 Sharing Your Data

soltpk does not sell your personal data. We share it only in the following limited circumstances, and always with appropriate data protection safeguards in place:

• Payment processors: When you make a PKR deposit or request a withdrawal, your payment details are shared with the relevant payment provider (such as JazzCash or Easypaisa infrastructure partners) to the minimum extent required to complete the transaction.
• Identity verification partners: To meet KYC requirements, your identity documents and selfie may be processed by a third-party verification service. These partners are contractually bound to use your data only for verification purposes.
• Game technology providers: Some game titles in the Game Lobby and Live Casino are provided by third-party studios. These providers may receive anonymised session data (such as stake amounts and game outcomes) to operate their games. They do not receive your name, contact details, or payment information.
• Platform infrastructure providers: Cloud hosting, customer support software, and analytics tools used to operate soltpk may process your data as part of their service. All such providers are selected on the basis of strong data protection standards.
• Legal and compliance: We may disclose data if required to do so by a valid legal process, court order, or where disclosure is necessary to protect the safety of users or the platform.

We never share your data with advertising networks, data brokers, or any third party for the purpose of targeting you with advertisements on other websites or apps.

06 Payments, KYC and Financial Data

All financial transactions on soltpk are handled in PKR. The platform integrates with JazzCash, Easypaisa, Raast, Bank Transfer, debit cards, credit cards, and mobile wallets to facilitate deposits and withdrawals for Pakistani players.

Full card or bank account numbers are never stored on soltpk servers. When you add a payment method, we store only a tokenised reference provided by the payment processor. This token is used to match future transactions to your verified account without exposing your actual financial credentials.

Identity verification (KYC) is required for all withdrawal requests. This process involves submitting a government-issued ID (CNIC or passport) and may include a recent proof of address. The documents are processed securely and retained only for as long as required by our compliance obligations. KYC data is never used for any purpose other than identity verification and anti-fraud checks.

07 How Long We Keep Your Data

We retain your personal data for as long as your account is active and for a defined period after account closure. Retention periods vary by data type:

• Account and identity data: Retained for the duration of your account and for a minimum of five years after account closure, in line with AML and KYC record-keeping obligations.
• Transaction records: Retained for a minimum of five years from the date of each transaction, as required for financial compliance purposes.
• Gaming activity logs: Retained for up to three years. Anonymised aggregate data may be retained indefinitely for platform analytics.
• Customer support correspondence: Retained for two years from the date of resolution, or longer if the matter is subject to an ongoing dispute or investigation.
• Marketing preferences and consent records: Retained for the life of the account and for one year after account closure.
• Technical and session data: Typically retained for 90 days in detailed form. Aggregated session statistics may be retained longer.

Once the applicable retention period expires, data is securely deleted or irreversibly anonymised. If you request deletion of your account before the retention period ends, we will close your account and restrict active use of your data, but we may be required to retain certain records for legal compliance purposes during the retention window.

08 Security Measures

Protecting your data is a core part of how soltpk operates. We have put the following technical and organisational measures in place:

• Encryption in transit: All communication between your device and soltpk is encrypted using TLS 1.2 or higher. This applies to the website, account dashboard, and payment processing flows.
• Password security: Account passwords are hashed using a strong, industry-standard algorithm. We never store passwords in plain text and our support team cannot view your password.
• Access controls: Internal access to personal data is restricted on a need-to-know basis. Staff with access to player data undergo data protection training and are bound by confidentiality obligations.
• Two-step verification: We strongly recommend enabling two-step verification on your account for an additional layer of security on login.
• Fraud monitoring: Automated systems monitor account activity for unusual patterns that may indicate unauthorised access or fraudulent behaviour. Suspicious activity triggers a security review.
• Data breach response: In the event of a confirmed data breach that poses a risk to your rights, we will notify affected players promptly and take immediate steps to contain and remediate the incident.

No online platform can guarantee absolute security. We encourage you to use a strong, unique password for your soltpk account, never share your login credentials, and contact us immediately if you notice any unexpected activity on your account.

09 Cookies and Similar Technologies

soltpk uses cookies — small text files stored on your device — to make the platform work properly and to understand how players use the site. Here is a summary of the types of cookies we use:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in while you navigate between pages and security tokens that protect your account from cross-site request forgery. These cannot be disabled while using the platform.
• Preference cookies: Remember your settings such as your preferred language, display options, and responsible gaming reminders. Disabling these means your preferences will not be saved between sessions.
• Analytics cookies: Help us understand how players use the platform — which games are most popular, where players encounter difficulties, and how the platform performs on different devices. This data is aggregated and anonymised. We use it purely for internal improvement and do not share it with advertising networks.

We do not use third-party advertising cookies or participate in cross-site tracking networks. Your browsing behaviour on soltpk is not shared with social media platforms or advertising exchanges.

Most browsers allow you to view, manage, and delete cookies through their settings. Blocking essential cookies will prevent the platform from working correctly. Blocking analytics cookies will not affect your ability to use the platform but will limit our ability to identify and fix issues that affect your experience.

10 Your Data Rights

You have a number of rights regarding the personal data soltpk holds about you. To exercise any of these rights, contact our support team using the details in Section 14. We will respond within 30 days of receiving a valid request.

• Right of access: You can request a copy of all personal data we hold about you. We will provide this in a clear, readable format.
• Right to correction: If any of the information we hold is inaccurate or out of date, you have the right to request a correction. For account details you can update yourself (email, mobile number), you can do this directly from your account dashboard.
• Right to deletion: You can request that we delete your personal data. We will action this request subject to our legal retention obligations — some data, such as transaction records, must be retained for compliance purposes even after account closure.
• Right to restrict processing: In certain circumstances you can ask us to stop processing your data while a dispute or correction request is being resolved, without requiring full deletion.
• Right to data portability: You can request a machine-readable copy of the data you have provided to us (account data, transaction history) for your own use or to transfer to another service.
• Right to withdraw consent: Where our processing is based on your consent (e.g., marketing communications), you can withdraw that consent at any time without affecting the lawfulness of prior processing.

11 Marketing Communications

With your consent, soltpk may send you promotional communications about platform offers, new game releases, bonus opportunities, and event-based promotions — including cricket season specials tied to PSL matches, T20 internationals, and other sports events popular with Pakistani players.

These communications may be sent via email or SMS to the contact details registered on your account. You can opt out of marketing communications at any time by:

• Clicking the unsubscribe link in any promotional email.
• Updating your communication preferences from the notifications section of your account dashboard.
• Contacting customer support and requesting removal from marketing lists.

Opting out of marketing does not affect transactional communications — you will still receive important account messages such as deposit confirmations, withdrawal updates, security alerts, and responsible gaming notifications.

We do not share your contact details with third-party advertisers for them to send you their own marketing. Any promotional message you receive in connection with soltpk will come from soltpk directly.

12 Minors

The soltpk platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If you believe a minor has registered an account or provided personal information to soltpk, please contact us immediately. We will investigate promptly and, if confirmed, close the account and delete the associated personal data in line with our Responsible Gaming commitments.

Age verification is a mandatory step during the withdrawal process. Where soltpk has reason to believe an account holder may be under 18, the account will be suspended pending verification and no funds will be accessible until identity and age have been confirmed.

13 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in the way we operate, changes in applicable data protection standards, or improvements to the clarity of our explanations. When we make material changes, we will notify you via the email address registered on your account at least 7 days before the changes take effect.

The date at the top of this page always reflects when the policy was last updated. We encourage you to review this page periodically. Continuing to use the soltpk platform after an update has taken effect constitutes acceptance of the revised policy.

Previous versions of this policy are available on request from customer support.

14 Contact Us

If you have questions about this Privacy Policy, want to exercise any of your data rights, or wish to raise a concern about how your personal information has been handled, please get in touch with our support team:

• Live Chat: Available from your account dashboard once logged in. The fastest way to reach us for most queries.
• Email: [email protected] — use this for formal data access requests, deletion requests, or privacy concerns. Please include your registered email address and account username in your message so we can locate your records promptly.
• FAQ: Visit the FAQ page for answers to common questions about account management, payments, and platform features.

We aim to acknowledge all privacy-related emails within 24 hours and to resolve requests fully within 30 calendar days. Complex requests may take longer — in such cases we will keep you informed of progress.